Silverline Security - They Did what they said... Alarm System Working

Boise, Idaho 0 comments
Not resolved

We had two nice gentlemen come to the door and they were very nice, very professional and got me to sign the contract.After two months, we've had no problems and we've called one of the reps to come out and install another video camera.

Zero complaints for what it's worth... we have enjoyed Silverline Security so far and have turned our neighbor onto them...

their family is getting theirs installed next weekend.

I've read varoius reviews and was somewhat skeptical of all the alarm system vendors.We get about 3-4 a year during the Spring and Summer months, ADT was horrible, Silverline was good, and another one that was so-so when they came to our door, can't remember the name or company they represent.

Review about: Home Monitoring System.

Silverline Security

Boise, Idaho 13 comments
Not resolved

I've had nothing but a good experience with Silverline Security.They have been nothing but a fun team to work around.

We've been happy for over a year now and really enjoy working with the entire Silverline Security team. The installation went smooth, we were late, they were on time... and all the panels work, unlike the other companies we've worked with in the past.

I would recommend Silverline Security to anyone interested in a home alarm system.

We've even called up and asked for various technical help, nothing but extremely satisifed with their work.I hope to add on to our office and home next year, I will for sure be calling Silverline Security to help out.

Review about: Smoke Detector Monitoring.

Comments

Anonymous
#525198

My system looks like a toddler installed it.They left holes in my walls and my ceiling.

They took an extra 50 dollars out this month and can't explain y.. When I instead that they explain they said they didn't have time since they double charged a lot of people this month. When I wanted to cancel my service they said it would be 2600 dollars. I thought maybe 200 at the most.

When they had me sign the contract they flew through it insisting it was no big deal. But I really wish they would have explained the whole thing especially since they over looked the important stuff. This company is a scam.

They will dip into ur bank account as they please and take what they will.....And with no explanation

Anonymous
#514215

Need I say more? -- lying shill.

Anonymous
#514214

I'll just bet you anything that the "happy" customers are SHILLS.I have been a "customer" (held hostage by a VERY one sided contract)for nearly a year.

My system DOES NOT WORK PROPERLY, IT GOES OFF IN THE MIDDLE OF THE NIGHT FOR NO REASON. I have been trying to deal with what they call "customer service" for nearly 5 months now - nobody returns my calls or emails - my system doesn't work and my bill instead of being 44.95 per month-- is some how nearly $400.00.

I took this thing to my attorney and he said he had never seen such a one-sided contract in his life.I WILL be taking this to the State Board of Consumer Affairs.

Anonymous
#512020

Sales rep tell you they will buy out your old alarm system contract them and then when you get the bill from your old company and send them a copy as they requested they continue to tell you the check is in the mail I've been waiting for a month now and many email with the rep that has stop answering.

Anonymous
#511003

They train to lie to customers, and do whatever it takes to get am alarm installed right now.No time to think about it not read what you're signing.

Most to all reps are told not to bring up it's a contact for 5 years. If a customer makes the first payment the rep gets paid any where to 300 to 700 per account. At least they promise that. If you decide you only want to work with them one summer they stop paying you.

TOTALLY DISHONEST.

IF YOU DO BUSINESS WITH THEM THEY WILL GET THE BETTER OF YOUR MONEY EVERY TIME!AVOID THEM LIKE THE PLAGUE.

Anonymous
#433975

connect2utah.com/news/features/gephardt/stories/vid_26.shtml

Anonymous
#433973

Company is horrible. See actual news story here. (replace "-dot-" with an actual period)

connect2utah-dot-com/news/features/gephardt/stories/vid_26-dot-shtml

:sigh

Anonymous
#417855

This nighttmare started in the summer of 2010.I live near Baton Rouge, Louisiana.

My 18 year old son was at home when the door to door salesman arrived and insisted on giving our household a free (yeah right) security system Mind you he isn't the homeowner I am. Once I arrived home and found this sytem installed I tried to cancel. Nevermind the fact that they did a horrible instll job and left holes all over our walls. Also the alarm would go off for no reason and we had to shut if off ourselves.

(I want compensation for that too). I was told by a manager named matt that I couldnt cancel even though it is 44.99 a month and ADT offers way cheaper. and that they cant fix our system because they are only there for the summer. We are still trying to cancel to this day but the contract is for 5 years.

If these guys come to your neighborhood, run, run!!!!:?

Anonymous
#342114

We just had silverline installed.The installer was wonderful but we "tested" it and NOTHING happens.

Called and found out that it takes several mins (ok most theives get what they want and hit the road we had our door open 15 mins.with no results) and if the police are sent to your home you are charged additional charges.

ummm I thought that was why we were paying 50 bucks for anyways.....thinking of getting rid of it and installing a rotweiler or something :eek :(

Anonymous
#319488

They use mobile phones.And I LOVE my system and their "team" is wonderful!

The salesman was super nice and we got along great. The tech that installed the system was very joyful as well.

He even sang along with me to my radio...:grin

Anonymous
#318434

My wife and I just had to shout out at the comments below and say we really enjoyed our rep's visit.He's been nothing but fun to work with and has come to our place anytime we needed help with the new security monitoring.

We did not by the home video, just the monitoring and alarm system.

They work great, the rep is great, and hope this helps in your choice.We've been customers for just about 2 years now, and happy customers of Silverline .

Anonymous
#257969

Not sure on the monitoring.I've got Silverline Securities up and running but we never thought to ask.

It's been working great thus far.

I know we have them coming to our house and our neighbors house once spring hits because they are now doing home automation and we're adding it to our package.I will ask and respond once I hear back from them.

Anonymous
#240625

Thats good to hear. That will make my decision between ADT and Silverline Security an easier one. Do you know if they use landlines or mobile phones for monitoring?

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Silverline Security - Bogus Contract

Mandeville, Louisiana 0 comments
Not resolved

they cover all the important parts of the contract and summarize what they know he/she would not care about.I was told that my rate would be locked in for 60 months not that i was signing a contract for 60 months.

After signing the contract, they give a three day delay to cancel.

When the customer calls before the three day delay, they wait until after the three days are passed to contact the customer and try to solve the issue.Now that the customer has five year contract, the system is not installed properly, it does not work, because someone could have easily broke ino my home due to the fact that my windows were not alarmed when they were supposed to be, and they refuse to cancel the contract.

Review about: Home Security System.

Silverline Security- What a SCAM!!!

Salt Lake City, Utah 10 comments
Not resolved

Do NOT get taken by this company. They are a shady crew. They are a little mom and pop company who try to sell themselves as a large and successful company. Everything they say and do is a LIE. The sales reps will tell you anything to make a sale. Make sure you READ the contract!

The recruiters for this company will tell potential employers that they will make anywhere from $50-100 thousand for one summer of sales. BOGUS!! 99% of reps will make NOTHING at the end of the summer. The company withholds the majority of your sales commission until summer end, and they promise a huge payout then. Good luck collecting a dime!!

Save yourself a summer of absolute MISERY and pass on this piece of shi* company.

Potential customers: go with a company you can trust; one with a name that you have actually heard of. Just realize that these reps are going to tell you ANYTHING to make a sale. You don't need an alarm system, let alone from a shady, shady company such as this.

SILVERLINE SECURITY= SCAM SCAM SCAM!!!!!

Review about: Home Security.

Comments

Anonymous
#437743

i do not work for this company...but i do work in the industry...salesmen get what they deserve in the end because they sell shaddy accounts.customers price is different because every house is different for equiptment.

when you buy your home from a real estate agent and they cut their commission in have does the rest of the neighborhood need to know or espect a discount on theirs too after the fact. i dont think so.

knocking doors is tough...selling cookie cutter accounts at the same price is near impossible.do yourself a favor just be happy..and adt is not cheaper...its the same or more with older equiptment most of the time.

Anonymous
#393056

I'm sorry skip you found out about my personal life.All of you will be happy though.

This is the last year we'll be in business. I'm also coming out of the closet to let everyone know yes I'm bi-sexual. Jason s. taught me I am.

:)

I've scammed too many people to count and I give up.

I'm sorry for all the families I've affected.Good luck everyone finding a new employer.

Anonymous
#370007

After selling for the past 3 years for Silverline I have to say they suck so badly.They lied to me over and over.

Matt the owner just got arrested for having sex with a 12 year old girl.

Unreal lies with this company.I also heard Jason summers and Matt sit in the office and watch kid *** 6 hours per day.

Anonymous
#370006

The worst company to work for. They take honest reps and make them work all summer "

(with promises of earning money to help pay for school)

And when it comes time to get a check they say you owe them money. Silverline needs to be shut down. Matt Smith, Jason Summers, and everyone involved needs to be locked in jail. Complete shady guys. The only person who has helped me over the years is Adam Schanz.

Don't work with this company.

Anonymous
#370002

Silverline is a *** joke. The worst company I have ever worked for.

Anonymous
#193114

maybe if you guys were all smart you would'nt have this problem.do your research and look into a company before you purchase.

your all talking *** about these guys coming and giving you a joke when really your the ones who got sold.maybe we should start a blog on *** consumers we run into.

Anonymous
#163447

I feel everybody pain when it comes to this company.I got tricked into a 2 yr contract and when I canceled after the first year, a tech came to removed the system, which I was told that I owed.

Then I was charged a $200 cancellation fee, that I paid. Now I'm still getting billed for a system I don't own or have in my house.

When I call, all I get is the run around and then a dial tone.Some body need to shut this company down and refund all its customers and former customers its money.

Anonymous
#133246

This company is a joke.Nothing good comes from these people.

It's only a scam. From my understanding the company isn't even run by the owner, it's run by his 2nd in command because the owner doesn't care. The 2nd in command is all about collecting as much money as he possibly can and thats the reason you'll get a bad system like I did.

Greed.Steer clear of this company at all costs.

Anonymous
Raceland, Kentucky, United States #44176

I signed a security monitoring contract with this company.What a mistake!

The sales rep promised me that my first 2 months of monitoring would be free - LIE#1. He told me that my monitoring would only be $34.99/month - LIE#2. He told me that I could cancel whenever - LIE#3. He told me that when I move, the alarm system would be moved at NO charge to me - LIE#4.

And he NEVER told me that I was agreeing to a 3 YEAR CONTRACT!!! That is insane! Who in their sane mind would sign up for any service for 3 long years??? That is straight ***!

AND- that *** salesman ran the social security numbers of everyone in my house in order to find someone's credit to use for the sale! He ran my husbands, mothers, fathers, brothers, and even my daughter's social security numbers! He told me they would only be used as emergency contacts, when really he was running all of their credit reports and scores. COMPLETELY UNETHICAL!

I have called and called and called this company multiple times in order to clear up these discrepancies- all to no avail!

The people who work for this company are rude, ignorant, uncaring, and unprofessional! I have NEVER seen anything like this!

This company is a SHAM!!!DO NOT do business with this company - save yourself a horrific NIGHTMARE!!!!

Anonymous
#42639

I purchased an alarm from a Silverline Security representative in July.The salesmen said that I was getting an alarm for $45 a month.

The salesman’s name was Todd Whittington. He was about 6’2”, brown hair, and heavy set. He should be selling used cars at one of those anyone can qualify lots. I had never heard of Silverline Security and it doesn't sound like many people have because they are a tiny company out of Salt Lake City, UT.

After a week I noticed a few Vector signs just like mine in the neighborhood. I went and talked to them and we were all paying different amounts for the exact same system! One was paying $34 and another $38. We were very upset, so all three of us called Silverline Security (Vector) in Salt Lake City.

I would have canceled but I was out of my three days that the company gives you to cancel. Now I have a 60 month contract that I can't get out of. The comment above called the company a "mom and pop" company. I think a more appropriate term would be lemonade stand.

Their customer service is horrible. My system doesn't work half of the time and if I call for service it takes 3 weeks to have someone come to my house. Take my advice and all of my neighbor's advice and go with a good reputable company like ADT. They say they have been in business for 5 years.

Their lemonade stand “customer service” acted like they opened yesterday.

Don’t get an alarm or do business with Silverline Security (Vector).Trust my neighbors and I, this lemonade stand is a joke!

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